Links to all public reviews

11 11 2008

MobilityToday publications:


Reviews originally published on mytreo.net:





Not a bad idea….

5 11 2008

Stop me if I’m wrong, but it seemed to make sense to me. I have a perfectly good domain, and it offers much more control and customisability than a wordpress blog. So I’m going to stick to short blog posts here, and use the domain for “the big stuff.”

Right now I’m having fits getting my documents full of links copied so they may wind up here if they’ll copy more easily here than there. But either way you look at it, make sure you bookmark the main site: http://allibama.net.





Playing catch up

2 11 2008

Over the next week, I’ll be going back and capturing all my articles and reviews from both mytreo.net and mobilitytoday.com and re-posting them here.

I’ve started with my best and most recent, The Definitive Guide to Switching from Palm to Windows Mobile.

I’m also going to be looking at my new MSI Wind, and my new relationship with Vista.





Video Reviews and Unboxings – A Rant

26 10 2008

These thoughts are solely my opinion. Take them with as many grains of salt as necessary – you may not agree.

In a nutshell, I believe video reviews are a copout. You cannot get into the detail in a video review that you can when writing. You also limit your audience with video reviews, and that slights your audience. I realized that when the Treo 800w was released and I couldn’t watch the unboxing videos from work…where all videos are blocked. I could have read bits and pieces of a written review at my leisure though. Let’s not even get into the number of computers in public places (whether it’s work, the family room, or the public library) without sound or where sound will disturb those around you.

But mostly, video reviews just don’t give you the same things you get with a written review. The video reviewer will all too often say “here, you can see for yourself,” but I can’t. I can’t see how clear the picture is when I’m watching on a small screen, or a slow connection, or an old monitor. I can’t see how large the aperture is because I don’t know how big/small the reviewer’s hand is. Give me words and tell me what you’re seeing.

Unboxings are overdone. We don’t need to see the UPS box. Most of us don’t even care what is in the box other than the product and the accessories that come with it. If it’s something that has to be set up – how quickly and easily can you do it? Don’t spend 10 minutes describing each piece of paper and wire that you carefully remove from the box and then cut to where you’ve already installed whatever it is. That would have been the important part.

My favorite are the ones that tell you “this is just an unboxing, not a review. The review will follow,” but it never does. Copout with a capital C.





I need Accessories, dangit!

26 09 2008

Evidently without Sprint to bash, I have nothing to talk about. I’ve been getting out one or two software reviews on Mobility Today, but after a while, applications get old. Besides, there are only just so many apps you can put on one device. I can’t even think of much else I’d want to put on my lovely Treo 800w.

I need accessories. I still don’t have a case for my 800w, and it’s just not fair. This is also the longest I’ve ever gone with a naked case! I am anxiously awaiting some pretty red cases from Sena – they are overdue. They were supposed to have been ready for shipping early in the month, but they had some production problems, and they were delayed. I had hoped to have them by the end of this week. Damn.

I wrapped up my 800w in a total body Invisible Shield. The first one was a disaster, and I wound up peeling it off. When the replacement arrived, I put it on the old fashioned way – the way they recommended before they started shipping with the little bottle of spray. What does that mean? It means I prepared a bowl of soapy water and dipped each piece and then squeegied with my fingers. Application went smoothly that way. I only had a few little problems, and I really blame that more on operator error than product.

Just a few little blotches, and improper corner wrapping

Just a few little blotches

Sorry the pic is so large – habit.

I’m hoping that I can get my hands on lots more accessories soon or I’m going to have to go buy a new phone just to have the accessories!





And as quickly as it started…

30 08 2008

At 10:30 a.m. (or there abouts) last Tuesday, I received what I thought would be my one weekly sms from Twitter. But seconds later I received a second one. I replied that it was strange to get two, and seconds later received a response. That seemed to unlock the flood gate. Everything has been working as expected since.

No comment from Sprint. No apology for the month of missing service. No follow through on the offer to make it up to me. It’s a shame their customer service is still pathetic, and that there seems to be no communication between engineering and customer service.

Then again, you get what you pay for, and for $30/month, I should be happy I have a working phone.





Sprint blames nationwide texting issues

9 08 2008

So why haven’t I heard of other people experiencing my problem if it is a nationwide issue?

Before showing you today’s online chat with Sprint, I’ll attempt to catch you up on what has transpired since my last blog post.

Last Monday I had a marathon online chat with Customer Service, where they finally agreed to give me a new phone number to test. With the new number everything worked brilliantly, so I reluctantly agreed to change my phone number and contact all my family, friends, creditors (ok, so I haven’t contacted my creditors yet). Everything worked great Monday…Tuesday…Wednesday…and then mid-morning on Wednesday, everything stopped again, just like the first time. Back to Customer Service Wednesday night. They are clueless. But they will submit a request for an investigation and get back to me. Since nobody ever did get back to me (why am I not surprised), and it is already Saturday…off to Sprint chat I went.

Here is my latest chat with Sprint customer service:

System
Connected to Sprint Web Chat Server
1:37:54 PM
System
System
Session ID: 2995870
1:37:59 PM
System
System
Please hold and the next available agent will be with you shortly.
1:38:00 PM
System
System
Chenise has joined this session!
1:38:00 PM
System
System
Connected with Chenise
1:38:00 PM
Agent
Chenise
Thank you for contacting Sprint. My name is Chenise, how may I assist you today?
1:38:27 PM
Customer
Alli Flowers
Yes please. Frank was going to help me, but I guess he got so engrossed in reading my account notes that the session expired before he got back to me.
1:38:56 PM
Customer
Alli Flowers
So please take no more than 5-10 minutes to look at my account notes so you’ll be up to date on what’s going on.
1:39:25 PM
Agent
Chenise
I will try my very best to help you with this issue, please give me a moment to look into it.
1:39:34 PM
Customer
Alli Flowers
Thanks.
1:41:50 PM
Agent
Chenise
Do you have any further questions regarding our plans
1:42:05 PM
Customer
Alli Flowers
Well, yes. I was hoping to know if you had any plans.
1:42:16 PM
Customer
Alli Flowers
Or if I’m just out of luck here.
1:42:35 PM
Customer
Alli Flowers
I also wanted to pass on a link to your network engineers, as I believe your network has been hacked.
1:42:37 PM
Customer
Alli Flowers
1:42:37 PM
Agent
Chenise
I will locate the plans and send it one moment please
1:43:40 PM
Customer
Alli Flowers
You mean someone has written out a plan as to how they are going to solve my account issue?
1:47:26 PM
Customer
Alli Flowers
Hello?
1:47:56 PM
Agent
Chenise
I am viewing the plan to send you , I will be right with you shortly
1:48:41 PM
Customer
Alli Flowers
ok
1:51:26 PM
Agent
Chenise
Alli, I have read the notes of the account as well
1:51:41 PM
Agent
Chenise
Please explain to me what your exact needs are so I can meet with today
1:52:02 PM
Customer
Alli Flowers
My exact needs are to receive sms from short codes. The same need it has been for 3 weeks.
1:52:40 PM
Customer
Alli Flowers
So what is this plan of which you speak?
1:53:17 PM
Agent
Chenise
I do apologize, I have read that and understand that the information regarding national texting limitation we are experiencing
1:53:32 PM
Agent
Chenise
We are doing everything to correct the problem concerning this matter
1:53:45 PM
Customer
Alli Flowers
So you have determined it is a network issue?
1:53:52 PM
Agent
Chenise
8020 has been removed, I do apologize
1:53:57 PM
Customer
Alli Flowers
8020?
1:54:01 PM
Customer
Alli Flowers
Huh?
1:54:07 PM
Agent
Chenise
Please disregard that last comment, I do apologize.
1:54:36 PM
Agent
Chenise
Yes, currently we are having limitations nationwide with texting
1:54:42 PM
Customer
Alli Flowers
So you have determined there is a network issue and it is being addressed?
1:54:47 PM
Agent
Chenise
I do apologize for the inconvenience this may have caused you
1:55:07 PM
Agent
Chenise
We are doing everything to correct the problem concerning this matter
1:55:10 PM
Customer
Alli Flowers
It has caused far more than an inconvenience at this point.
1:55:26 PM
Customer
Alli Flowers
Have you passed the link on to your network engineers? I believe it is connected.
1:55:56 PM
Agent
Chenise
Thank you so much for the information
1:56:00 PM
Customer
Alli Flowers
Your network is, at best, totally insecure, and at worst completely hacked.
1:56:33 PM
Agent
Chenise
I do understand, thank you for your patience with us
1:56:51 PM
Customer
Alli Flowers
But have you passed the link on to your network engineers?
1:57:28 PM
Agent
Chenise
I will pass the information on to our engineers
1:57:36 PM
Customer
Alli Flowers
Thank you.
1:57:58 PM
Agent
Chenise
No, thank you
1:58:39 PM
Customer
Alli Flowers
Nothing that can’t be solved by restoring the time I’ve invested in this.
1:58:55 PM
Customer
Alli Flowers
I’m sure Sprint will be happy to make it up to me.
2:00:29 PM
Agent
Chenise
I am sure Sprint will have some compensation for our customers
2:01:13 PM
Customer
Alli Flowers
I’m hopeful that not only will we be compensated, but that they will get their network fixed.
2:02:05 PM
Agent
Chenise
We looking forward to it, yes
2:02:10 PM
Agent
Chenise
Is there anything else I can assist you with today?
2:02:24 PM
Customer
Alli Flowers
I suppose not.
2:03:05 PM
Agent
Chenise
Thank You for contacting Sprint, our goal is to make your chat experience a great one. Please complete the short online survey presented at the end of your chat. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you have any further questions about your account or about Sprint’s products or services please contact us by chatting in again
Type your comments in the box below and click send.

All I can say at this point is…oi.